Privacy Policy
This policy explains what we collect when you use this website, why, and what we do with it.
What we collect
When you submit a form on this site we collect the name, phone number, email address, service address and message you give us. We also record which page the form was submitted from, so we know what you were reading when you got in touch.
If analytics is enabled, our provider records standard usage data — pages viewed, approximate location, device and browser. That data is aggregated and is not used to identify you personally.
Why we collect it
To respond to your enquiry, quote and schedule work, and keep a record of jobs we have done. Nothing else.
What we do not do
We do not sell your information. We do not share it with anyone except where it is necessary to do the work you asked for — for example, a manufacturer when we register a warranty in your name, or a financing partner if you choose to apply.
How long we keep it
Enquiries and job records are retained for as long as we may reasonably need them for warranty and business record purposes. You can ask us to delete your details at any time and we will, except where we are required to keep a record.
Cookies
This site uses a session cookie to keep forms working securely. If analytics is enabled, the analytics provider sets its own cookies. No advertising cookies are set by us.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email or call the office using the details in the footer and we will deal with it.
Changes
If this policy changes we will update this page.
Ready to get it sorted?
Free estimates, upfront pricing, and a licensed plumber who explains what is actually wrong. Call us or send a message and we will come back to you fast.