Our Workmanship Guarantee

What is covered

Our labour and installation on every repair, replacement, remodel and new installation we carry out. If a joint we made leaks, a fixture we set moves, or a system we installed does not perform as it should because of how we installed it, that is ours to fix.

What the manufacturer covers

The equipment itself — water heaters, fixtures, valves, treatment systems — is covered by its manufacturer's warranty, which is typically longer than ours. We register those warranties in your name at installation so you are not hunting for a receipt three years later.

Being manufacturer-trained on the brands we install matters here. A warranty claim handled by an authorised installer is usually a phone call. Handled by anyone else, it can be an argument.

What is not covered

Normal wear on parts, damage from freezing where a system was not winterised, work altered by someone else afterwards, and pre-existing conditions we identified in writing and you chose not to address. We will always tell you at the time if something falls into that last category.

How to make a claim

Call the office. We will get someone out to look at it — the same team that did the original work, with the record of what we installed.